EliteLED.com - Store Policy

Payment Methods, Privacy, Shipping, Backorders, Sales Tax, Warranty, Returns

We Strive to provide the best customer service, and we guarantee satisfaction on every purchase.

Payment Methods

We accept all major credit cards, Paypal, and Google Checkout.

If you choose to order offline, we accept Money Order and Cashier's Check. Please payable to:

ELITE LED, INC.
21857 Almaden Ave.
Cupertino, CA. 95014-2803

or Fax your order and Credit Card info to (408)-996-7912. Fax order form is available HERE in word format

Privacy Policy:

Please refer to the Privacy Policy web page.

Shipping and handling: Low and Simple shipping rate, Fast Shipping

Please refer to the Shipping Info web page

Backorders

We make every effort to ensure that everything listed for sale on the web site is available for immediate shipment,
but in the event of high demand some items may sell out before they can be removed from the website. In the event
of a backorder, the buyer will be informed of the estimated time of the backorder and can decide whether to wait for
the order to ship complete, or cancel the order for a full refund. In the event that the backorder is expected to be
more than two weeks, the order my be cancelled and refunded automatically. As with everything that we do,
communication is key, and the buyer will be fully informed throughout the process.

Sales Tax

State laws require that we charge 9.25% sales tax on orders shipped to addresses in the state of California.

Warranty

Most of our LED flashlights are covered by the manufacturer's Warranties. For products not covered under their
manufacturer warranties, EliteLED offers a limited warranty against defects in material and workmanship for
products we sell. This limited warranty extends for 90 days from the date of purchase - unless stated otherwise on
our website. During the warranty period, EliteLED will repair or replace, at its sole discretion, any product that
proves to be defective. Alteration to, misuse of, or over drive product with improper power source, such as
rechargeable batteries, voids this warranty and relieve EliteLED of any further obligation to the customer.

Returns

Your satisfaction on every purchase is very important to us. You can return the item within 15 days for an exchange
or refund. Light Bulbs, LED (emitter), and Batteries are not returnable unless they have manufacture defects. All
non-defective returns, items must be in their original condition. Refunds are subject to a 15% re-stocking fee. For
all returns, please first contact us by email support@eliteled.com for a RMA number. No return will be processed
without a valid RMA number. All returns must be sent within 10 days after the RMA number is issued. Shipping and
Handling fee is not refundable. Please pack the item in its original box with all the accessories and ship your item
prepaid.

Thank you for shopping at EliteLed.com

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2010 USPS Shipping Holidays:

Friday, January 1, 2010 - New Year's Day
Monday, January 18, 2010 - Martin Luther King Jr. Day (MLK Day)
Monday, February 15, 2010 - President's Day
Monday, May 31, 2010 - Memorial Day
Monday, July 5, 2010 - Independence Day (4th of July)
Monday, September 6, 2010 - Labor Day
Monday, October 11, 2010 - Columbus Day
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Thursday, November 25, 2010 - Thanksgiving Day
Saturday, December 25, 2010 - Christmas Day
Saturday, January 1, 2011 - New Year Day

2010 UPS Shipping Holidays:

New Year's Day - January 1, 2010
Memorial Day - May 31, 2010
Independence Day - July 5, 2010 (Observed)
Labor Day - September 6, 2010
Thanksgiving Day - November 25, 2010
Christmas Day - December 25, 2009
New Year's Day - January 1, 2010