EliteLED.com - Store Policy

Payment Methods, Privacy, Shipping, Backorders, Sales Tax, Warranty, Returns

We Strive to provide the best customer service, and we guarantee satisfaction on every purchase.

Payment Methods

We accept all major credit cards, Paypal, and Google Checkout.

If you choose to order offline, we accept Money Order and Cashier's Check. Please payable to:

ELITE LED, INC.
21857 Almaden Ave.
Cupertino, CA. 95014-2803

or Fax your order and Credit Card info to (408)-996-7912. Fax order form is available HERE in word format

Privacy Policy:

Please refer to the Privacy Policy web page.

Shipping and handling: Low and Simple shipping rate, Fast Shipping

Please refer to the Shipping Info web page

Backorders

We make every effort to ensure that everything listed for sale on the web site is available for immediate shipment,
but in the event of high demand some items may sell out before they can be removed from the website. In the event
of a backorder, the buyer will be informed of the estimated time of the backorder and can decide whether to wait for
the order to ship complete, or cancel the order for a full refund. In the event that the backorder is expected to be
more than two weeks, the order my be cancelled and refunded automatically. As with everything that we do,
communication is key, and the buyer will be fully informed throughout the process.

Warranty

Most of our LED flashlights are covered by the manufacturer's Warranties. For products not covered under their
manufacturer warranties, EliteLED offers a limited warranty against defects in material and workmanship for
products we sell. This limited warranty extends for 90 days from the date of purchase - unless stated otherwise on
our website. During the warranty period, EliteLED will repair or replace, at its sole discretion, any product that
proves to be defective. Alteration to, misuse of, or over drive product with improper power source, voids this
warranty and relieve EliteLED of any further obligation to the customer.

Returns

Your satisfaction on every purchase is very important to us. You can return the item within 10 days for an exchange
or refund. Closeout items, LED emitters, and Batteries are not returnable unless they have manufacture defects.
All non-defective returns, items must be in their original condition, and are subject to a 15% restocking fee. Orders
that qualify for free shipping will have the original shipping cost deducted from the refund amount. For all returns,
please first contact us by email support@eliteled.com for a RMA number. No return will be processed without a valid
RMA number. All returns must be sent within 7 days after the RMA number is issued. Shipping and Handling fee is
not refundable. Please pack the item in its original box with all the accessories and ship your item prepaid.

Thank you for shopping at EliteLed.com

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2011 USPS Shipping Holidays:

Birthday of Martin Luther King –Monday, January 17th
President’s Day – Monday, February 21st
Memorial Day – Monday, May 30th
Independence Day – Monday, July 4th
Labor Day – Monday, September 5th
Columbus Day – Monday, October 10th
Veterans Day – Friday, November 11th
Thanksgiving Day – Thursday, November 24th
Christmas Day – Monday, December 26th

2011 UPS / FedEx Shipping Holidays:

Memorial Day - May 30, 2011
Independence Day - July 4, 2011
Labor Day - September 5, 2011
Thanksgiving Day - November 24, 2011
Day after Thanksgiving - November 25, 2011
Christmas (observed) - December 26, 2011
New Year's Eve - December 31, 2011
New Year's Day - January 1, 2012

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