Payment Methods, Privacy, Shipping, Backorders, Sales Tax, Warranty, Returns
We Strive to provide the best customer service, and we guarantee satisfaction on every purchase.
We accept all major credit cards, Paypal, and Google Checkout.
If you choose to order offline, we accept Money Order and Cashier's Check. Please payable to:
ELITE LED, INC.
21857 Almaden Ave.
Cupertino, CA. 95014-2803
or Fax your order to us (Toll Free) 1-888-696-8952. Fax order form is available HERE in PDF format
Shipping and handling: Low and Simple shipping rate, Fast Shipping
Please refer to the Shipping Info web page
We make every effort to ensure that everything listed for sale on the web site is available for immediate shipment,
but in the event of high demand some items may sell out before they can be removed from the website. In the
event of a backorder, the buyer will be informed of the estimated time of the backorder and can decide whether to
wait for the order to ship complete, or cancel the order for a full refund. In the event that the backorder is
expected to be more than two weeks, the order my be cancelled and refunded automatically. As with everything
that we do, communication is key, and the buyer will be fully informed throughout the process.
Most of our LED flashlights are covered by the manufacturer's Warranties. For products not covered under their
manufacturer warranties, EliteLED offers a limited warranty against defects in material and workmanship for
products we sell. This limited warranty extends for 90 days from the date of purchase - unless stated otherwise on
our website. During the warranty period, EliteLED will repair or replace, at its sole discretion, any product that
proves to be defective. Alteration to, misuse of, or over drive product with improper power source, voids this
warranty and relieve EliteLED of any further obligation to the customer.
Your satisfaction on every purchase is very important to us. You can return the item within 10 days for an
exchange or refund. Closeout items, LED emitters, and Batteries are not returnable unless they have
manufacture defects. All non-defective returns, items must be in their original condition, and are subject to a 15%
restocking fee. Orders that qualify for free shipping will have the original shipping cost deducted from the refund
amount. For all returns, please first contact us by email firstname.lastname@example.org for a RMA number. No return will
be processed without a valid RMA number. All returns must be sent within 7 days after the RMA number is issued.
Shipping and Handling fee is not refundable. Please pack the item in its original box with all the accessories and
ship your item prepaid.
Thank you for shopping at EliteLed.com
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